Refund policy

Return Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

We only accept returns if the jewelry is defective, damaged or does not match the description.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at byzayajewelry@gmail.com. 

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at byzayajewelry@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately at byzayajewelry@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve the issue.

Non-returnable items
We do not accept returns for items that are not defective, damaged, or incorrect, including custom products, personalized items, sale items or gift cards. 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your returned item. You will then be notified if the refund was approved following our inspection.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that it can take your bank or credit card company more time to process and post the refund.

If 15 business days pass since your refund was approved and you have not received the refund please contact us at byzayajewelry@gmail.com.